Returns & Refunds Policy
Returns & Refunds Policy
Last Updated: September 10, 2026
London Basket is a trading name of Babaclick Trading Limited ("we", "us", "our"), a company registered in England and Wales.
Babaclick Trading Limited operates the London Basket website and is the merchant of record for all purchases made through the website.
London Basket sells authentic British grocery products shipped from the United Kingdom to customers in the United States. This Returns & Refunds Policy explains when refunds, replacements, or store credit may be offered.
Company Information
Legal Entity:
Babaclick Trading Limited
Trading Name:
London Basket
Company Number:
12087589
Registered Address:
W71 Bletchley Business Campus
1-9 Barton Road
Bletchley
MK2 3JD
United Kingdom
Customer Support:
support@thelondonbasket.com
Merchant of Record:
Babaclick Trading Limited
Contact Us
Email: support@thelondonbasket.com
Phone: (+44) 7925091413
We do not accept change-of-mind returns. We will help when an order is damaged, incorrect, missing, defective, not as described, or confirmed lost. Because many of our products are food items, we only ask customers to physically return damaged, incorrect, or defective items when we need them back to resolve an approved claim.
Eligible Issues — We Will Help If:
• Your order arrives damaged or broken
• You receive the wrong item(s)
• An item is missing from your order
• A product is defective or not as described on our website
• Your order is lost in transit and not delivered within a reasonable time after the estimated delivery window
Not Eligible For Refund
• Change of mind or "no longer wanted"
• Opened, partially used, or consumed products when there is no damage, defect, or other eligible issue with the order
• Products damaged after delivery due to improper storage
• Orders shipped to an incorrect address provided by the customer at checkout
• Carrier delays while the parcel is still in transit and has not been confirmed lost. We will still help investigate the delay and will offer a refund or replacement if the parcel is confirmed lost.
Reporting Window
Please contact us within 30 days of the delivery date (or within 30 days of the expected delivery date if the parcel never arrived) to report a problem. Requests received after this window may not be eligible.
How To Request A Refund Or Replacement
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Email support@thelondonbasket.com with:
• Your order number
• A brief description of the issue
• Photos of damaged items and packaging (required for damage claims)
• Photos of incorrect items received, if applicable
-
Our team will review your request, usually within 2 business days.
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If approved, we may offer one of the following:
• Full refund to your original payment method
• Partial refund (for minor damage affecting only part of an order)
• Replacement shipment at no additional cost
• Store credit for a future order
Refunds to your payment method are typically processed within 10 business days after approval. Your bank or card issuer may take additional time to post the credit.
Return Shipping
For damaged, incorrect, or defective items, we generally request photographs and issue a refund or replacement without asking you to send the item back. Missing and lost items cannot be returned, so those claims are resolved without a return shipment.
If we need a damaged, incorrect, or defective item back, the return must be approved in advance. Email support@thelondonbasket.com with your order number and details of the issue, and do not send anything until we confirm the return and email you a prepaid return label.
Who pays for return postage
We pay. We only request returns for damaged, incorrect, or defective items. If we ask you to send an item back, we will email you a prepaid return label after approving the return. Use that label to send the item back. You never pay return postage.
When a return is authorized, the prepaid label will direct the item to:
Babaclick Trading Limited
Unit #2069
227 Chapman Rd
Newark, DE 19702
United States
Shipping Charges
If your entire order is refunded because an eligible issue affects the whole order—for example, it was lost, not delivered, entirely incorrect, damaged, or defective—we will refund the product total, the shipping charge paid at checkout, and any sales tax paid on those amounts.
If only part of your order is refunded, the original shipping charge is generally not refunded because shipping costs are calculated based on total parcel weight and the remainder of the order may still be valid. Any sales tax paid on the refunded items will be included in the refund.
Customs, Duties, Import Taxes, and Sales Tax
Import duties and US sales tax are separate.
Import duties. There are no additional import duties for orders shipped to the United States. Customers should not receive additional customs charges upon delivery for orders shipped to the United States as described in our Shipping Policy.
Sales tax. Applicable US sales tax is calculated at checkout based on your delivery address. It is not included in the cart Order total. The amount you pay at checkout, after sales tax (if any) is added, is the amount charged.
If a refund is issued for eligible items, we refund the amount you actually paid for those items, including any sales tax charged on them. If the entire order is refunded, we also refund any sales tax charged on shipping.
Lost Or Delayed Parcels
If tracking shows no progress or your order has not arrived within a reasonable time after the estimated delivery window, contact us. We will investigate with the carrier and offer a refund or replacement if the parcel is confirmed lost.
Promotional Codes And Discounts
If you used a discount code, refunds will be calculated based on the amount actually paid after discounts were applied.
Store credit, if offered, will reflect the same adjusted value.
Chargebacks
If you experience an issue with your order, please contact support@thelondonbasket.com first. We are committed to resolving issues quickly and fairly.
Filing a chargeback without first contacting us may delay the resolution process.
Changes To This Policy
We may update this Returns & Refunds Policy from time to time.
Changes will be published on this page and will apply to orders placed after the updated version becomes effective.
Questions
If you have any questions regarding this Returns & Refunds Policy, please contact:
Email:
support@thelondonbasket.com
Phone:
(+44) 7925091413