Help & FAQs

Quick answers before you checkout.

01 What if customs charges show up at my door?

They won't. Every price is a landed price — customs and import taxes are included before checkout.

02 How do I know products are authentic?

We import genuine British stock. Every item is picked and packed under our commercial import program.

03 When will my order arrive?

Most orders reach the contiguous US in 3–5 business days. You'll get tracking as soon as we dispatch.

04 What is your returns policy?

If something arrives damaged or not as described, contact us within 14 days for a full refund or replacement.

Before you order

Everything you need to know before checkout

01

Straight from Britain

Sourced from trusted British suppliers — the same brands you miss from home.

02

One price. No surprises.

Customs & import duties included. The price on the page is what you pay.

03

Fast, tracked delivery

Most US orders arrive in 3–5 business days from our US fulfillment network.

04

Wrong or damaged? Full refund.

If it arrives broken or not as described, you're refunded in full.

01 What if customs charges show up at my door?

They won't. Every price is a landed price — customs and import taxes are included before checkout.

02 How do I know products are authentic?

We import genuine British stock. Every item is picked and packed under our commercial import program.

03 When will my order arrive?

Most orders reach the contiguous US in 3–5 business days. You'll get tracking as soon as we dispatch.